Usage can be tracked instantly with our website online. Upon completion of the sign up process, you will be provided with necessary login credentials to access your online portal. The online portal gives access to a dashboard that contains the lists of tasks outsourced till date and its respective time logs.
If required, your assistant can also provide you the usage details on a daily/weekly/fortnightly basis.
Yes, you can limit the hours for the tasks.
In case, if the task is complicated or not feasible to accomplish within the set hours, your assistant will keep you informed about the complexities and reasons. You can review it and provide alternative options or extend the hours.
Yes, you can avail the additional hours to complete your tasks for the month. The cost for additional time consumed is slightly different. You can check the additional hourly rate at https://www.getfriday.com/virtual-assistant-pricing-plans/monthly-projects
ABOUT ASSISTANTS/SERVICE PROCESS
There are below stages.
- Inquiry: Our Sales Team will contact you to understand your unique business requirements.
- Proposal: Once your requirements are understood sales team will get back to you with a unique proposal which includes solutions to your requirements, price per hour and hours that you can buy for a month.
- Registration: Once you approve the proposal you are required to register to our service.
- Finalizing an assistant: Our Sales Team with the help of Operations finalizes assistants who will be best match for your requirements.
- Interview: You can interview the finalized assistants before hiring them.
- Start Date: Once you select the assistant with you permission we will decide the start date and service begins.
Quality/ Escalation matrix/Confidentiality
To maintain highest levels of quality, we have an internal quality team. This team is specifically set up for ensuring the quality of the work done by the assistant. They analyze the work done by the assistant threadbare and ensure that we meet stringent quality measures.
They assist in the following:
- Monitoring the work done the assistant
- Providing feedback to assistant
- Communicating with clients to solve grey areas, if any
- Doing a comprehensive analysis and suggesting AOI to the assistant.
We employ stringent measures to protect your data. We do not sell your personal information to any third party marketers. Hence you can be assured about the safety of your personal information. At no point will we ask your social security number for signing up for our services. If anyone from GetFriday asks for this information, you can surely bring it to our notice. We use 128 bit SSL encryption to secure your transactions online.
Apart from the aforementioned measures, we also have the following:
- Password protected servers with limited access
- Credit card information limited to supervisory personnel only
- Background checks before hiring the assistants
- Non-disclosure and confidentiality agreements
- No external storage devices
- Screening of employees
- Hack proof servers
- No Work from Home option
You can purchase a block of hours every month based on your estimated usage. Hence you will receive an invoice at the end of every month.
For the joining month, you will be charged on pro-rata basis. That means if you opt for B-20 plan on 15th of any month, then for that month you will be charge only for 10 hours and you will also allotted 10 hours for the 1st month as half month has already passed.
If you wish to cancel / change your plan after the trial period, you need to give a notice of 30 days. However a notice period is not required during the trial period.
If you wish to cancel / change plan / want a different assistant, you can send an email to your assistant’s supervisor at email@example.com. Or else you can send an email to us at firstname.lastname@example.org.
We will then contact you immediately to do the necessary changes.