When you sign up for a GetFriday membership, you will be assigned a Virtual Primary Assistant (PA). You will directly communicate with and hand over all your tasks to your assigned Virtual Assistant. You can contact your Virtual PA via e-mail, telephone, fax, or any online medium of your choice. Sound convenient right?
Once your Virtual PA has received a task, he or she will either carry it out or delegate it to another member of the team. Have a look at the below video for more clarity.
In effect, you are not just hiring one stand-alone assistant. Instead, you are hiring a Virtual assistant who has access to a pool of expertise (including technical, creative and customer relationship skills) and backup support.
You don't get that luxury when you hire a single, in-house employee.
Each team is guided by a team lead that has an overview of all the work and is also the first person to talk to if you have anything to escalate. If a complaint is not resolved within a reasonable time frame, you can seek recourse by escalating the issue to our Quality Department who will get it resolved as per our escalation matrix.
If the task involves skills that we don't have in-house, then the job will be outsourced to a specialist in Bangalore. These specialized skills come at a premium, and you will be charged extra for them. The rates will be confirmed with you before starting the task.