Business Process Support

With the advent of freelancing marketplaces, the wide variety of outsourcing choices make it an extremely difficult decision for Small businesses. We can provide the right capabilities and business processes to help you improve efficiencies and improve profitability.

with the advent of freelancing marketplaces, the wide variety of outsouring choices make it an extremely difficult decision for Small business

process support for small business
process support for small business

Industries we serve

Education & Training
Entertainment & Event Management
Healthcare & Fitness
Real Estate
Retail & ECommerce
Sales & Marketing
Staffing & Recruitment
Travel & Vacation Rentals

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Industry Specific OfferingsOUR SERVICES


For a Small or Medium firm in the BFSI sector, it is pivotal to be able to provide a wide range of financial solutions to clients in order to survive and thrive in a highly competitive market.

Get Friday is well equipped to precisely help you achieve that.

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  • Lead Management (Generation,Validation,
         Qualification, Pre-sales)
  • Commissions (Statements from insurance
         carriers, Disbursal to agents)
  • Reports (Standard / on-demand reports,
         Phone call reports, Premium reports)
  • Analytics (Performance dashboard, Reports
         on stocks and companies)
  • Updates & Monitoring (Rate revisions,
         New carriers, Real-time trade monitor)
  • Financial Analysis (Financial statements,
         Analysis reports)
    • Contact Search - Leads360 / Velocity
           (Lead Management),
    • Agency Management system -
 , Agency Integrator
    • Sales -
    • Trade Monitoring - MetaTrader,

2.Education & Training

Online Education has changed the dynamics of this sector by helping it reach out to potential audiences all across the globe.

Being able to seamlessly deliver education as and when the student needs it through well qualified trainers / educators or other online delivery systems is key to success. While you focus on this core competency, we can help you with the rest.

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  • Courses (Listing, Updating, Online directories)
  • Admin Support (Student enrollment, Material
         dispatch to participants, Attendance,
         Lecture scheduling)
  • Back Office (File conversion, Presentation
         material, Document processing and Formatting)
  • Marketing (Lead generation, CRM,
         Mailer campaigns)
  • Accounts (Client / student billing,
         Third party invoicing / payments, Payroll)
  • Assessment (Evaluation, Scores, Reports)
  • Feedback (Student / tutor feedback,
         Monitoring Yelp / BestLocalReviews, etc.,)
    • SharePoint 365
    • Office 365
    • SugarCRM

3.Entertainment & Event Management

The business of entertaining people or managing events is a pretty serious one. Most of the time, the difference between success and failure lies in efficiently handling the multitude of mundane yet important tasks.

We can handle most of your laborious and time consuming work thus enabling you to concentrate on what matters the most.

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  • Event Registration (Tracking registrations,
         Delegate kits)
  • Event Calendar (Calendar management,
         Updating website)
  • Event Marketing (Blogs, Social media marketing)
  • Event Customer Support (Inquiry handling,
         Customer service, Co-ordination with client / event      manager)
  • Custom Research (Selecting invitees / contestants /
         musicians / bands for participation, etc.,)
  • Billing Management (Maintaining payment records,
         Expenses tracking, Invoice generation, Refunds)
    • EventBrite
    • Ticketfly

4.Healthcare & Fitness

As a healthcare professional or a fitness expert, your core focus lies in providing quality healthcare or the best fitness options for your clients.

With our extensive experience in handling back office tasks , we can help you streamline your processes and achieve customer satisfaction.

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  • Patient / Client Management (Updating records,
         Settings reminders, Scheduling appointments)
  • Insurance Claims (Program subscriptions,
         Claims assistance / follow ups)
  • Specialized tasks (Medical transcription, EHR)
  • Billing (Bookkeeping, Payment processing,
  • Programs / Workshops (Fitness programs,
         Promotion, Bookings, Schedules)
  • Performance Evaluation (Fitness tracking,
         Performance parameter analysis, Evaluation
    • EHR (Practice Fusion, Cliniko)
    • Microsoft Access


A realtor or agent in the real estate sector has to manage his/her marketing, inventory, lead generation and site visits while simultaneously building client relationships and converting those into successful deals.

We can offer you the right support to tackle these challenges and help you succeed in today’s competitive market.

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  • Manage listings (Pricing, Uploading, Tracking)
  • Reports & Comparison (Crime rates, Apartment
         ratings, School zone ratings, Comparative analysis)
  • Statements (Loan statements, Second mortgage)
  • Property Management / Tenancy (Rent follow up,
         Rent roll, Invoicing, Lease agreements,
         Service provider coordination)
  • Ads (Craigslist, Backpage, Banner ads, Emailers)
  • Client Management (Leads, Mailing lists,
        Scheduling, Feedback management, CRM)
    • Listing Networks:MLS, Zillow, Trulia, Condo,
           Foreclosure, ApartmentRating, ForSaleForLease
           (AU), RentToOwnHome (AU)
    • Classifieds: Gumtree, Craigslist, Backpage

6.Retail & ECommerce

Running an Ecommerce or Retail business entails managing a host of things even while you have to contend with peak and off season changes in shopping.

Knowing how to harness the power of social media and digital marketing is key to online success. We understand the challenges of online businesses and can handle every aspect of it, like a good partner should.

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  • Order Processing & Payments (Verification, Billing,
         Shipping, Refunds)
  • Customer Support (Email, Phone, Chat, After
         business hours support)
  • Inventory & Logistics (Inventory tracking,
         Fulfillment centers & Warehouse coordination)
  • Risk Mitigation (Identification, Blocking
        fraudulent transactions)
  • Product Catalog Management(Updating
        products, Images, New launches)
  • Feedback Management (Grievances, Testimonials,
         Social media, Online reputation)
  • Marketing (Promotions & Digital marketing
        including social media)
  • Strategic (Product Launches, Sales / Market
         analysis, Inventory analysis)
  • End-to-End Storefront Management (eBay,
        Amazon Marketplace)
  • Business Process Optimization (Data analytics,
         Process improvement, Quality systems)
    • Sales / CRM / E-commerce Tools: Salesforce,
           Microsoft Dynamics, SugarCRM, Magento,
           Bigcommerce, osCommerce, Shopify, Volusion
    • Online Marketplace: eBay, Amazon Storefront,
           Yahoo Store, Etsy, notonthehighstreet
    • Project Management Tools: Basecamp, Zoho,

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Boost your business productivity by delegating.

7.Sales & Marketing

With limited time and finite resources, you are juggling multiple activities while still focussing on delivering the best solutions for your clients. Alongside this, the need to constantly generate new business can be truly taxing on you.

At GetFriday, we are capable of delivering world class support for your sales & marketing efforts.

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  • Leads (Generating leads, Updating and managing
        contacts, Leads categorization)
  • Competition (Market research, Analysis, Product
        comparison, Pricing analysis)
  • Follow up (Clients, Pre-sales priming)
  • Sourcing Support (Global sourcing for marketing
  • Marketing Promotions (Campaign management,
        Sourcing content, Blogs / ideas)
  • Marketing Reports (Cost per lead, Campaign
         effectiveness, Lead source analysis)
  • Sales Reports (Cost per sale, Revenue by segment /
         product / geography, Sales effectiveness)
    • Salesforce, Insightly, Sage CRM, Zoho CRM,
           LinkedIn, Constant Contact, MailChimp

8.Staffing & Recruitment

Identifying the right talent and managing staffing efficiently, alongside juggling the mundane but unavoidable administrative paperwork can be truly challenging.

We can provide custom solutions to match your business demands and provide a smooth and seamless workflow integration into your activities.

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  • Job Postings (Researching, Job ads, Approvals &
        Uploads, Managing account)
  • Resumes (Searching, Custom formatting, Tagging,
         Managing database)
  • CRM (Updating profiles, Job history, Specialization,
         Job opportunities)
  • Screening (Pre-screening, Reference checks)
  • Interviews (Scheduling, Post interview follow up)
  • Lead Generation (Newsletters, Campaign
        management, Lead sourcing)
  • Billing (Time sheet management, Tracking
         positions hired, Invoicing)
  • Payroll processing (Consultant time logged,
        Payroll and Paychecks)
    • Salesforce, ZipRecruiter,Jigsaw, LinkedIn, Intuit,
           Application tracking software such as Resumate,
           Job Boards.

9.Travel & Vacation Rentals

Travel Planning and vacation rentals operates in a highly dynamic and competitive environment. Any delays on account of being saddled with too much to do, can kill your business.

So retain your focus on the most important things and allow us to handle the rest of the work. Expand your business without continuously adding resources.

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  • Reservations (Booking requests, Quotes,
         Guest follow ups, Itinerary)
  • Lead Management (Lead Generation,
         Lead database, Queries, Sales conversion)
  • Website (Building, Hosting & Management,
         Updating photos)
  • Feedback (Follow up, Post reviews, TripAdvisor)
  • Scheduling (Availability Calendar, Room inventory)
  • Vendor Management (Plumbing, Housekeeping,
         Maintenance, Contracts))
  • Sales (Performance analysis, Sales reporting)
  • Marketing (Campaign management, Online
         marketing, Newsletters)
  • Accounting (Invoicing, Billing, Refund processing)
  • Content (Location research, Best places to visit,
         Things to do)
  • Vacation Home Management
  • Trip Itinerary
  • Airbnb support/Management

Business Support Process

What we do in Business Support?

It is a myth that only business processes of large companies can be outsourced. GetFriday has trashed that myth by helping the smallest of businesses or solopreneurs outsource specific business processes that they find time consuming or difficult to handle.

There is practically no business process that we cannot support which requires administrative efforts and following a set process or methodology. Our team is equipped to understand your process, document it and then ensure it is being followed.

Over the years, GetFriday has been providing business support services to thousands of clients, some of whom have stayed with us for more than a decade.

Start delegating in 3 Steps

It's simple to get started. Give us a brief and we will guide you through.

tickSign up now

Register for a GetFriday Membership. We will assign a Virtual PA in your time zone, based on your needs.

tickConnect with Your Virtual PA

Start sending tasks to your Virtual Assistant via Email, Telephone or any online medium.

tickRelax and Track Usage

Your Virtual PA will perform the task and provide you with updates. You can track usage anytime.

It usually will take 1 (one) business day to assign a suitable assistant after you complete the signup process. In the event that you want to select someone on your own after talking to a few of our assistants, then it would take a little more time.

Usage can be tracked periodically on our online customer portal. Upon completion of the sign up process, you will be provided with necessary login credentials to access the online portal. The online portal gives access to a dashboard that contains the lists of tasks outsourced till date and its respective time logs. If required, your assistant can also provide you the usage details on a daily/weekly/fortnightly basis.

Both are monthly plans that allow you to use a specified number of hours of assistance every month. The only difference is that Basic Plans do not have roll over of any unused hours for the month, while the Plus Plans allow roll over of unused hours subject to certain limits.

We are an ISO 27001 certified company (Information Security Standard) that takes utmost care about the safety and security of your information. We provide our staff access to your information strictly on a need to know basis. All sensitive and personally identifiable information is stored in encrypted form and handled according to the ISO standards on data protection.

GetFriday is a pioneer and one of the oldest organized VA service providers, having been in this business since 2005. Our service levels combined with flexibility and availability of different services under a single roof make us a very economical, but attractive proposition. Our unique system of secondary assistants backing up your primary one ensures continuity of service on sick days or even if an assistant quits. And of course, last but not the least you can be assured that your information and data is safe with us. We are an ISO 27001 certified company.

All our VAs are trained on office productivity tools like MS Word, Excel, Powerpoint, Chat, Email, Web Search, Calendar Management etc. In addition they undergo some rigorous practical training on Responsiveness, Customer Service Attitude and Cultural Sensitivity before they are inducted into the work.

With lots of unique blocks, you can easily build a page with coding. Build your next landing page . Integer ut obe ryn. Sed feugiat vitae turpis a porta.

8k+ Happy Customers served globally

“I was introduced to my VA end of last year and simply put, My remote virtual assistant who I've been working with has been exceptional.... Her support in content creation and client database management has been pivotal for my health and fitness business. She's efficient, organized, and incredibly reliable.Her work has not only saved me time but has also enhanced the quality of my services. I can't recommend her enough – she's a true asset to any team and for anyone in Health & Fitness / Online Coaching, I would recommend.”

Mariano Rasgado

Gabriel Carroll

General Manager

I have been using GetFriday for the past four months or so. The setup process was simple and quickly set up with my personal assistant.... She has been very responsive and professional in all the tasks assigned. The most valuable part so far is that in keeping the same assistant, she is better able to understand how I operate and what I need so that tasks are easier to communicate and I can expect a consistent product. I have also found that having a support team behind my assistant for holidays and specific tasks has given me the peace of mind to not have to worry about the successful completion of tasks. I highly recommend their services and look forward to continue working with my assistant and GetFriday!


Mariano Rasgado

Jonathan Yu

I've used Get Friday for the past several months and its been one of the best business decisions i could have made. Not only have I been able to optimize ... certain processes and procedures, i've been able to gain more time focusing on more revenue producing tasks and growing my business. I also have peace of mind knowing that the various tasks i need to get done are being done by the best. Dipti is my primary assistant and she makes a point to keep me updated on all the tasks as well as the workflow. I am thankful for her and could not be happier.

Mariano Rasgado

Stephanie Fortune

8k+ Happy Customers served globally

Feel free to call us. We are available 24/7 for your support.