Sign Up FAQs

Read the answers for the frequently asked questions and clarify your doubts related to the virtual assistant hiring and sign up process terms and conditions.

No one knows what you want to do better than you. We can offer our opinion, but in the end, you know what you need best. The best way to choose a plan is to figure out, approximately, the number of hours of work you want us to do per week. Multiply that out by four or four and a half and you'll find which plan is best suited for you. If you have 2 hours of work a week, that adds up to about 10 hours a month.
That's the number of hours that will be charged to you even if you don't use them. For example, if you sign up for a B-20 and use only 12 hours, you will still be charged for all 20. If you use 23 hours, then the three extra hours will be charged at a higher rate.
Yes. However, you will be charged per hour at a slightly higher hourly rate.
If you are on a Basic Plan those hours are lost. The Plus plans come with GetFriday's Roll-over Time (See Rollover FAQs below).
If you have requested for an urgent task to be carried out on a weekend, charges will be applied at 1.5 times the hourly rate applicable as per your membership plan. However, you will not be charged extra if your virtual assistant / team decide to complete your normal weekday tasks on weekends due to reasons internal to GetFriday.
Certainly! With a 30 days prior notice, you can upgrade or downgrade to any plan you want.
We want to provide flexible plans and services. However, in order to keep our pricing competitive, we need 30 days to reorganize our resources efficiently.
Business or personal - Your GetFriday Virtual PA will handle them all. None of our plans distinguish between the two.
Sure! Your company can sign up and anyone you specify can have access to your account. You want someone to help your whole family out? We can do that too. Too busy to spend some time with your significant other? We can help you both.
When you get a GetFriday virtual assistant, you get a “Jack of all trades�, someone who can do a wide range of work but doesn't have any highly specialized skills. If what you want requires these skills, then we have to organize a resource outside of our team structure. As with all specialization, the skills come at a premium. However, you can try and see if our team is capable of handling specialized work. Something that seems specialized to some people can actually be handled in-house by our team. So please check with us.
In addition to the primary plan structure that we have, these come with GetFriday Rollover Time. Your monthly usage is bound to vary even under normal circumstances, and Rollover Time helps you beat uneven work patterns, giving you greater flexibility. We call that a plus.
This is so that we can manage our resources. If we allowed unlimited rollovers, then your primary remote executive assistant might be overwhelmed if you decided to cash them all in at one shot. Also, if you really are losing out in terms of minutes lost, it might make more sense just to downgrade to a lower plan. As per our Good Customer Practices policy, in the event of a plan being under utilized by a customer consistently we actively recommend such downgrades because we believe in long term gains from happy customers than short term gains from under usage.
Plan Hours included per month Maximum GetFriday rollover allowed (Hours)
Plus - 40 40 8
Plus – 60 60 12
Plus – 80 80 16
Plus - 160 160 32
You need to sign up at our website for using our trial period. Hence you need to provide your credit card details during sign up. Be assured that your card will not be charged unless you complete your trial period.
Your billing cycle would be from 1st of the month till the last day of that month. You can also purchase additional hours every month based on your estimated usage. Hence you will receive an invoice at the end of every month. For the joining month, you will be charged on pro-rata basis. That means if you opt for B-20 plan on 15th of any month, then for that month you will be charge only for 10 hours and you will also allotted 10 hours for the 1st month as half month has already passed.
We currently have only credit card payment option for monthly plans. You can enter the card details during sign up. However, if you have only one task or project to be completed, we can send you an PayPal invoice through which you can pay in advance for your task based project.
As per our existing procedure, you will be assigned one assistant once you sign up. However if you need more than one assistant, we will customize our plans for you. Hence please do send an email to us at We will then touch base with you in this regard.
We do understand that the assistant needs to be trained on certain aspects / processes of your business. Hence we do not charge you for most of the cases. But if you wish to train the assistant for more than 1 hour, we will charge you.
Notice Period: If you wish to cancel / change your plan after the trial period, you need to give a notice of 30 days. However a notice period is not required during the trial period. Notice Period: If you wish to cancel / change plan / want a different assistant, you can send an email to your assistant’s supervisor at Or else you can send an email to us at We will then contact you immediately to do the necessary changes.
Yes, as an alternate option you can simply take a photograph of the membership form, and email the same to Also, if you do not have access to printer, please notify the client relation’s team at, and they will get send you digital version of form where you can sign it digitally.
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