For landlords and property management companies

Property Management Virtual Assistants for Smoother Daily Operations

A leaking tap at 9pm, a rent payment that didn't arrive, three leases up for renewal next month. A GetFriday assistant handles tenant messages, maintenance requests and lease admin. AI sorts incoming requests by urgency and drafts the replies, and your assistant makes the calls.

Talk to us about your portfolio See the task list
AppFolio, Buildium and more
Evening and weekend tenant cover
AI-sorted repair requests
The problem

Small requests add up across a portfolio

Each request is small on its own. Across thirty or three hundred units, they never stop, and they always seem to arrive while you're at a viewing.

  • Maintenance requests come in while you're at a viewing or an inspection.
  • Rent reminders, late notices and renewals take hours every month.
  • Tenants call after hours and don't hear back until morning.
  • Admin staff are hard to justify until the portfolio is already too big to manage alone.
Property management virtual assistant coordinating maintenance and tenant requests
How it works

From tenant call to closed job

Your assistant follows your rules on what counts as urgent and who to call. AI does the sorting and the first drafts; your assistant decides what happens next and keeps the tenant updated.

Request comes in, AI sorts it

AI reads the message and photos, tags the issue and suggests an urgency. Your assistant checks it against your guidelines and logs it.

Job arranged

Your preferred contractor booked, access agreed with the tenant, and you copied in if the cost passes your limit.

Job closed

Completion confirmed with the tenant, invoice filed and the record updated.

Getting started

Up and running within a week

Most clients are handing over real work within the first few days. This is how it usually goes.

1

Tell us about your portfolio

How you work, which tools you use, and the first jobs you'd like to hand over.

2

Meet your assistant

We match you with an assistant who has worked with landlords and property managers before, usually within one business day.

3

Start small

Your assistant shadows a few tasks first, learns how you like things done, then takes them over.

4

Change your hours when you need to

Add hours in busy months and drop back when things quieten down. No rehiring, no retraining.

What we handle for property managers

Maintenance requests

Logging tenant requests and seeing jobs through to completion.

Rent and arrears

Payments tracked, reminders sent and late rent followed up.

Leases

Renewal dates watched and paperwork prepared in good time.

Tenant applications

Applications processed, references requested and screening arranged.

Contractors

Repairs, inspections and regular servicing booked.

Move-ins and move-outs

Keys, inventories, meter readings and notices arranged.

Your tools

We work in the tools you already use

Your assistant works in your property management software and the channels tenants already use.

Property management

AppFolio, Buildium, Rent Manager or your own system.

Tenant communication

Phone, email, SMS or your tenant portal.

Maintenance

Your work order system or contractor list.

Accounting

The rent ledger in your PM software, or QuickBooks.

Who it's for

Support that fits your portfolio

A landlord with a handful of units and a management company need different things. This is how we usually help each.

Independent landlords

You're the landlord, the maintenance coordinator and the rent collector.

Your assistant takes the tenant calls and paperwork, so your phone stops ringing at dinner.

Property management companies

Requests across hundreds of units need someone sorting and chasing all day.

One assistant triages requests, books contractors and keeps every tenant updated.

Build-to-rent and HOA managers

Residents expect quick answers and clear communication about shared spaces.

Your assistant handles resident messages, notices and bookings for shared facilities.

What changes

What's different once you've handed it over

The list of tasks matters less than what stops landing on your phone.

Week one

Tenant messages get answered the same day, and urgent ones reach the right person first.

First month

Rent reminders and renewals run on schedule. Contractors get booked without you making the calls.

After that

You manage the portfolio instead of the inbox. Adding units no longer means adding hours to your day.

What property managers tell us

Astrid R.
Astrid R.

“Happy 1-year anniversary with GetFriday and my amazing personal assistant. She’s been an absolute delight to work with — responsive, professional, and always adapting to my busy schedule. I love that I’ve had the same VA from the start, so she knows exactly how I work and the variety of tasks I need help with. This continuity is a real game changer for both personal and professional support. I’ll definitely keep using this service from GetFriday and look forward to celebrating our 2-year anniversary next summer! Thanks, GetFriday team!”

Same-Day

Typical response to tenant requests

2005

The year GetFriday started

80+

Countries our clients work from

24/7

Team cover, even when your assistant is off

Questions property managers ask before starting

What landlords and managers usually want to know first.

Client working with a GetFriday virtual assistant

It depends. How urgent is it? What are your property procedures? Are vendors free? What hours do we work, and what did we agree? We can log the request, sort out the details, notify the right contact and track follow-ups. Emergency repairs and on-site inspections are local jobs, though. Set up your escalation process before we begin.

A lot of the admin. Tenant records, documents, appointments, maintenance request tracking, vendor coordination, property database updates, routine communication. We’ll review your needs and confirm which tasks we can take. Physical inspections, licensed services and anything on-site may need a local provider.

Maybe, for routine communication. Sending approved updates, organizing enquiries, keeping records of what was said, coordinating follow-ups. It depends on the services available and your instructions. Agree on response expectations, escalation rules and approved message templates, and decide which situations need you personally.

Yes. Property databases, approved listing details, leases and related documents, key dates, a tidy digital record system. We can handle all of that. Just check property details for accuracy, and only open sensitive tenant documents through approved systems and permissions.

We may be able to take the admin side of working with approved vendors and contractors. Asking about availability, booking appointments, sharing authorized job details, tracking when work is done. We’ll confirm based on what you need. Set spending limits, approval rules and emergency procedures, and decide who signs off on work.

It depends on the plan, the hours, how complex the tasks are, and the level of support. Some arrangements bill hourly, others by monthly package. Contact us for current pricing, then ask which tasks are included, how extra work is billed, and whether there’s a minimum commitment.

Yes. Property appointments, inspection scheduling, availability checks, reminders, appointment records. We’ll check how that fits your workflow and our services. The inspections themselves need someone on the ground, and urgent or access problems should go through your usual procedures.

Stop being the only person tenants can reach

Tell us about your portfolio and we'll match you with an AI-enabled assistant, usually within one business day.

Get started