For medical, dental and therapy practices

Less Admin, More Patient Care with Healthcare Virtual Assistant

The phones ring during appointments, insurance checks wait until lunch, and claims pile up by Friday. A GetFriday assistant works remotely on scheduling, verification and billing follow-up, using AI to draft routine letters and sort incoming messages, so your in-office team can look after the patients in front of them.

Talk to us about your practice See the task list
HIPAA-trained assistants
Scheduling help outside office hours
AI-sorted patient messages
The problem

Admin keeps pulling staff away from patients

Scheduling, intake forms and insurance paperwork take real staff time, and it usually comes out of the time meant for patients. No single task is the problem. It's the constant interruptions that add up.

  • Reminder calls and rescheduling take hours every day.
  • Insurance verification and prior authorisations stall between portals and phone queues.
  • Claim denials sit unworked until someone has time.
  • Another front-desk hire is expensive, and patient volume varies week to week.
Healthcare virtual assistant managing scheduling and patient records
How it works

How remote admin support works for a practice

Your assistant works in your practice management system and EHR with the access you set. AI helps with the admin, never with clinical decisions, and every message is checked by your assistant before it goes out.

Scheduling

Appointments booked and confirmed, reminders sent and cancellations filled from your waitlist.

Insurance and billing

Coverage verified before visits, authorisations requested and denied claims followed up.

AI-assisted admin

AI sorts incoming patient messages by type and urgency and drafts routine letters. Your assistant checks each one, and anything clinical goes straight to your staff.

Getting started

Up and running within a week

Most clients are handing over real work within the first few days. This is how it usually goes.

1

Tell us about your practice

How you work, which tools you use, and the first jobs you'd like to hand over.

2

Meet your assistant

We match you with an assistant who has worked with medical and dental practices before, usually within one business day.

3

Start small

Your assistant shadows a few tasks first, learns how you like things done, then takes them over.

4

Change your hours when you need to

Add hours in busy months and drop back when things quieten down. No rehiring, no retraining.

What we handle for healthcare practices

Appointments

Booking, confirming and rescheduling across your providers.

Insurance verification

Checking coverage and getting prior authorisations before visits and procedures.

Billing and claims

Submitting claims, working denials and following up on outstanding balances.

EHR data entry

Demographics, intake details and admin notes kept current.

Patient calls

Intake calls before a first visit and admin follow-up afterwards.

Patient correspondence

Letters and reminders sent in line with HIPAA requirements.

Your tools

We work in the tools you already use

Your assistant works in the scheduling, records and billing systems your practice already uses.

Scheduling

Your current patient scheduling system or portal.

Intake and records

Your existing intake forms and records workflow.

Insurance and billing

Your billing platform and verification process.

Patient communication

Phone, email or patient portal messaging.

A note on scope: Your assistant handles admin only. They aren't medical professionals and don't give clinical advice, diagnoses or treatment recommendations. All patient care decisions stay with your licensed providers.

Who it's for

Support that fits how your practice is set up

A solo practitioner and a multi-provider clinic need different things. This is how we usually help each.

Solo practitioners

You're the provider, the scheduler and the billing department, and patient time keeps shrinking.

Your assistant takes on scheduling and insurance admin, so more of your day goes on patients.

Clinics and group practices

Scheduling and intake across several providers needs more front-office time than you have.

One shared assistant keeps scheduling and patient communication consistent across the practice.

Specialty practices

Referrals and pre-authorisations add admin steps that eat into clinical time.

Your assistant handles referral and authorisation paperwork, so your clinical staff don't have to.

What changes

What's different once you've handed it over

The list of tasks matters less than what stops landing on your front desk.

Week one

Reminders and rescheduling happen without front-desk staff leaving patients. Intake paperwork is ready before patients arrive.

First month

Insurance checks and billing follow-up run on a schedule instead of piling up. Patients hear back promptly, whoever is busy.

After that

Your staff spend more time with patients and less on paperwork. Seeing more patients no longer means more admin strain.

What practices tell us

Gabriel Carroll
Gabriel Carroll

“I was introduced to my VA end of last year and simply put, Our VA who I've been working with has been exceptional. Her support in content creation and client database management has been pivotal for my health and fitness business. She's efficient, organized, and incredibly reliable. Her work has not only saved me time but has also enhanced the quality of my services. I can't recommend her enough – she's a true asset to any team and for anyone in Health & Fitness / Online Coaching, I would recommend.”

Same-Day

Typical reply time on patient enquiries

2005

The year GetFriday started

80+

Countries our clients work from

24/7

Team cover, even when your assistant is off

Questions practice managers ask before starting

What practices usually want to know first.

Client working with a GetFriday virtual assistant

Mostly admin: appointment scheduling, organizing records, data entry, email coordination and routine patient communication, depending on the assistant’s training and your service arrangement. Confirm our healthcare-related capabilities before onboarding. Clinical decisions, diagnosis and other regulated healthcare work need qualified professionals.

Appointment coordination, document management, database updates, scheduling and routine communication come up most. What’s appropriate depends on your workflow, how sensitive the data is and what we can offer. Confirm which services we have, and set up procedures for patient privacy, record access and escalating urgent matters.

A healthcare virtual assistant handles admin like appointment scheduling, record keeping, data entry, email coordination, document organization and routine patient communication. That eases the load so healthcare professionals have more time for patient care. The tasks should fit the assistant’s expertise and the services we offer.

Yes. We can answer enquiries, manage appointments, send follow-ups and update records, so your communication with customers and patients stays timely, organized and consistent.

It takes proper access controls, confidentiality practices and secure data handling. Our website mentions our ISO 27001 certification, but healthcare organizations should check what that certification covers and look at the safeguards for their own engagement. Before you share any patient information, talk to us about data access, confidentiality commitments and any healthcare-specific compliance requirements.

Possibly, for non-clinical admin: scheduling, data entry, document organization, email coordination and routine admin communication. It depends on availability and the agreed scope, so confirm the specific tasks before onboarding. Clinical decisions, diagnosis and medical advice have to stay with qualified healthcare professionals.

You might be able to hand off recurring admin like appointment coordination, database updates, document management, email admin and routine follow-ups, depending on what we offer. Agree on scope, responsibilities, access permissions and data-handling procedures before onboarding. If HIPAA or other healthcare privacy rules apply to you, confirm the training, contracts and safeguards in place before sharing protected or sensitive patient information.

Give your front desk some breathing room

Tell us how your practice runs and we'll match you with an AI-enabled assistant, usually within one business day.

Get started